twine for Zoom: Common Issues & Solutions

An overview of common issues that hosts encounter when running a twine session and tips and solutions to ensure a smooth experience.

Taylor McLoughlin avatar
Written by Taylor McLoughlin
Updated over a week ago

twine makes it easy for Zoom hosts to create connection by enabling advanced breakout rooms and speed networking.


As a Zoom meeting host, there are a few common issues you may encounter. Below are the solutions to these issues to ensure your twine session runs smoothly.

  1. Group sizes were a different size than what was setup

    When twine cannot find a match for an attendee (i.e if there are odd numbers, or no more matching tags), the system will invite the user back to the main room with the "Return to Main Session" prompt.

    If the guest does not accept this prompt, they will be left in the breakout room and we will be unable to move them. When new guests are moved into this room, this will cause groups that are larger than expected, or in some cases, people left alone in breakout rooms.
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    β€‹πŸ’‘ SOLUTION: Advise all your attendees that if they receive a prompt from Zoom, they need to accept it in order for the app to freely move them between rooms.

  2. Guests unexpectedly returning to main room

    Another Zoom prompt that is sometimes shown when a guest is placed in a breakout is the activity status prompt, shown below.

    If the guest does not agree to this prompt or clicks the "X", they will be removed from the room and brought back to the main room.

    πŸ’‘ SOLUTION: Advise all your attendees that if they receive a prompt from Zoom when they enter a breakout room, they should click "Got It". If guests are moved back to the main room, ask them to take a quick networking break and wait with you. They will be picked up and re-matched in the next round.

  3. Guests are in the app, but they don't see the timer or app window

    Depending on a user's setting, the app window can close out or disappear once they are moved into a breakout. If this happens, you'll get reports that attendees could not see the timer.

    πŸ’‘ SOLUTION: Advise all your attendees that if they enter a breakout room and don't see the app, they just need to click the "Apps" icon in the menu bar and the app window should re-open.

    We hope this information was helpful, but if you have additional feedback, questions, or comments, please contact us at support@twine.nyc or join our office hours with our Customer Success team and they'd be happy to give you a hand.


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